Transit Insurance
Every order is insured to its full declared value during transit. In the unlikely event of loss or damage, we will replace or repair your piece at no cost to you.
THE ATELIER GUIDE
Shipping & Delivery
Every Ashbourne & Vale medallion is dispatched with tracked, insured delivery across Australia — packaged as carefully as it was made.
Tracked Delivery
Every order, every time
Transit Insurance
Covered to full value
Gift-Ready Packaging
No extra wrapping needed
Australia-Wide
All states & territories
FROM PHOTOGRAPH TO DOORSTEP
Your complete timeline
Most commissions are completed and delivered within 6–10 weeks. Here's what happens at each stage.
Week 1
Commission review & design brief
We review your photograph and enquiry, then reach out within 1–2 business days with a personalised design brief — confirming the composition, metal choice, and any engraving details.
Week 1–2
Sketch & maquette approval
Our sculptor produces a detailed sketch or small maquette (scale model) for your approval. We refine until you're completely happy before any metal is touched.
Week 2–4
Sculpting & modelling
The approved design is hand-sculpted in fine wax or clay. This is the most time-intensive stage — the relief is built up layer by layer to capture every detail of your subject.
Week 4–6
Casting & metal finishing
The sculpture is cast in your chosen metal using the lost-wax process. After casting, the piece is hand-finished, polished, and patinated to the agreed specification.
Week 6
Quality review & photography
Every piece is inspected under magnification before dispatch. We photograph your finished medallion and send you a preview image before it's packaged.
Week 6–10
Packaging & tracked dispatch
Your medallion is packaged in our presentation box and dispatched with full tracking and insurance. Delivery times vary by location — see the table below.
DELIVERY TIMES
Tracked delivery across Australia
Times shown are from dispatch date. All orders include a tracking number sent by email.
| REGION | STANDARD | EXPRESS |
|---|---|---|
Melbourne & Sydney Metro | 3–5 business days | 1–2 business days |
Brisbane, Adelaide & Perth | 4–6 business days | 2–3 business days |
Regional & Rural Australia | 6–10 business days | 3–5 business days |
Tasmania & NT | 7–10 business days | 4–6 business days |
Delivery times are estimates and may vary during peak periods (Christmas, Easter, school holidays). If you have a firm deadline, please mention it in your commission enquiry and we will advise accordingly. Express delivery is available at checkout for an additional fee.
HOW WE PACK YOUR PIECE
Packaging as considered
as the work itself
We believe the moment of opening should feel as special as the piece inside. Every order is packed by hand in our studio — no assembly lines, no shortcuts.
01
Acid-free tissue wrap
Your medallion is first wrapped in archival-quality acid-free tissue paper, protecting the metal surface from contact and micro-abrasion during transit.
02
Velvet presentation pouch
The wrapped piece is placed in a hand-stitched velvet pouch in deep charcoal — the same pouch we recommend for long-term storage.
03
Atelier gift box
The pouch sits inside our rigid matte-black gift box, debossed with the Ashbourne & Vale mark. A care card matched to your metal is included inside.
04
Outer shipping carton
The gift box is cushioned inside a plain outer carton with recycled paper fill — no branding on the outside for discreet delivery.
05
Tracked & insured dispatch
Every order is dispatched with full tracking and is covered by transit insurance up to the declared value of the piece.
Our outer cartons use 100% recycled cardboard. The velvet pouch and tissue wrap are reusable for long-term storage of your piece.
PEACE OF MIND
Insurance, returns & care
Returns Policy
Because every piece is made to order, we don't accept change-of-mind returns. However, if your piece arrives with a defect or damage, we will make it right — always.
Ongoing Support
We're here after delivery too. Questions about care, re-plating, or repairs? Email hello@ashbourneandvale.com and we'll respond within one business day.
COMMON QUESTIONS
Shipping FAQ
READY TO BEGIN?
Commission your piece today
From your photograph to your door — tracked, insured, and packaged with the same care that went into making it.